Customer Success

Dedicated to supporting you.


When you become a PassFort client, you are assigned a dedicated Customer Success Manager. They are there to help you get the most from the platform and to help you whenever you need it.


The PassFort platform was built to be intuitive. But, to get you started, the team provides two training sessions. They will be happy to offer ongoing support too of course. 


We don't expect anything to go wrong, but it might. So, if you experience an issue, your Customer Success Manager will be right on hand to help. Call or email them, and they promise to keep in touch with you until you are happy that any problem has been resolved. 

Help articles

You can access comprehensive help articles online that cover everything from understanding reports to troubleshooting. The articles are updated all the time, so if you need to find out something about the PassFort platform, the integrations and how it all works, this is a great place to start.

You can access the Help Articles anytime. 


Paid together with PassFort

Paid is a financial services business that guarantees fast invoice payment for micro businesses and freelancers. 

PassFort has been part of Paid's KYC, AML and Compliance story from the very beginning. Helping to put them in touch with resources to advise on compliance requirements. Then implementing our platform to support automation of onboarding checks, customer due diligence and ongoing risk management. 

Watch this video featuring Tom Howsam, founder of Paid, talking about working with PassFort.

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Goldex case study

PassFort's client - Goldex - has been using the platform to streamline and manage customer onboarding since 2018.

Get a copy of their case study where co-founders Fernando and Sylvia explain why they chose PassFort and what they are achieving.

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Meet the Customer Success team

Victoria Rybalka

"As a Customer Success Manager, I work closely with our customers to get them up and running. Ongoing, I ensure they are successful in using our platform."


"My goal is to ensure Passfort's customers have a seamless transition from new to regular users, finding ways to adapt our product to solve compliance needs."


"As Implementation & Support Specialist I onboard new customers onto our platform and configure their accounts to ensure they have the best experience and get what they need from our software."

Quarterly Business Reviews

We want to help you grow and continue to improve onboarding journeys for your customers.

Each quarter, your customer success manager will invite you to a business review. It's a chance to look at defined performance metrics, usage, and what else we can achieve.

It's a chance to talk about where there is room for improvement, and to optimise or iterate the onboarding experience.


Donald Gillies, PassFort CEO and Co-Founder, takes 20 seconds to talk about how you buy more than software from us.


We take customer success seriously and enjoy celebrating all our customer wins - large and small.

Want to see more?

Click below to book a demo - we would love to show you what PassFort can do. 
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