Customer Success

Dedicated to supporting you.

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As soon as you become a PassFort client, we assign a dedicated Customer Success Manager to you. They are there to help you get the most from the platform and to help you whenever you need it.

Training

The PassFort platform was built to be intuitive. But, to get you started, the team provides two training sessions. They will be happy to offer ongoing support too of course. 

Issues

We don't expect anything to go wrong, but it might. So, if you experience an issue, your Customer Success Manager will be right on hand to help. Call or email them, and they promise to keep in touch with you until you are happy that any problem has been resolved. 

Help articles

You can access comprehensive help articles online that cover everything from understanding reports to troubleshooting. The articles are updated all the time, so if you need to find out something about the PassFort platform, the integrations and how it all works, this is a great place to start.

You can access the Help Articles anytime.  

Meet some of the team

Victoria Rybalka
Victoria

"As a Customer Success Manager, I work closely with our customers to get them up and running. Ongoing, I ensure they are successful in using our platform."

MichaelVincent
Michael

"My goal is to ensure Passfort's customers have a seamless transition from new to regular users, finding ways to adapt our product to solve compliance needs."

ElizaKocken
Eliza

"As Implementation & Support Specialist I onboard new customers onto our platform and configure their accounts to ensure they have the best experience and get what they need from our software."

Quarterly Business Reviews

To help you grow it's important to keep in touch and see where there's room for improvement.

Each quarter, we invite customers to a business review. It's a chance to look at defined performance metrics, usage, and what else we can achieve.

We take customer success seriously and enjoy celebrating all our customer wins, large and small.

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Want to see more?

Click below to book a demo - we would love to show you what PassFort can do. 
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