Customers

Always get the most from compliance automation with PassFort.

We’re here for you from set up to go-live to ongoing improvement. Each instance of PassFort is different - we tailor your configuration for your business. Let’s operate in partnership to make sure you achieve your risk management objectives.
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Tailored for your business

PassFort has flexibility at its core. When you become a customer, a dedicated success manager works with you to find ways to continually improve. Customers make an average of 8 configuration changes each quarter. Keep up with new regulations, adapt to changing threats, get value for money on data checks, and create better onboarding experiences.

24/7
Tech Support

Dedicated Customer
Success Manager

Quarterly
Business Reviews

Unlimited
configuration changes

Training
The platform was built to be intuitive, but to get you started the success team offers online training sessions. They’re happy to offer ongoing training too, for example if you have a new starter in the compliance team.

You also get access to comprehensive help articles that cover everything from understanding reports to troubleshooting. Articles are added and updated all the time. If you need to know anything about the platform, your integrations and how it all works, this is a great place to start!
Knowledge base
Support
We don't expect anything to go wrong, but it might. So, if you experience an issue your customer success manager will be on hand to help. Call or email them, and they promise to keep in touch with you until you’re happy the problem has been resolved.
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Customer advocacy

91%

c-sat score

+35

NPS score

4.8

Rating on G2

Getting you started

Here’s a typical implementation process for new PassFort customers. We build the configuration around your compliance objectives, risk appetite and customer base. And, the go-live team is there to support you throughout.

Communicate
Our solutions engineers and customer service team will sit down with you and understand your business and internal processes. They will communicate the implementation process with you, including expected timelines for the testing & go live phases.
Test
We want to make sure that PassFort is making a difference. That's why we have a mandatory testing phase before going live. We use this time to make sure there are no hidden challenges, and that PassFort is running smoothly in your company.
Setup
After the testing phase, we then begin setting up PassFort and the modules in your contract as requested ready for you to operationalise.
Train
Our customer success team will run you through how to use the PassFort platform before you go live. They will be your point of contact throughout your relationship with us, and are always listening for product feedback and how we can improve. You'll also have a quarterly business review (QBR) to assess your usage and whether you're hitting business goals.

Customer success team

Our team will be your point of contact and help you make the most of PassFort

Alex

"As Head of Customer Success I'm responsible for maximising the value clients get from PassFort. I lead the support, technical writing, solutions and customer success management teams."

Victoria

"As a Customer Success Manager, I work closely with our customers to get them up and running. Ongoing, I ensure they are successful in using our platform."

Eliza

"As Implementation & Support Specialist I take care of onboarding new customers onto our platform and configuring their accounts to ensure they have the best experience."

Joe

"I'm one of the implementation and support specialists in the success team. I help new customers get started and work with them to configure the solution to create their best version of PassFort."

Ainsley

"I support customers through self-serve content – anything that helps people use PassFort, from quick and simple getting started material to clear steps that someone can take to resolve an issue."

Alice

"As a Customer Success Manager I work closely with our customers throughout their journey with PassFort - beginning with ensuring they're comfortable with the platform to achieving all their compliance goals in the long-term."

Aaron

"I've joined PassFort as customer success manager (CSM) and I am really excited to work with clients to help solve their KYC and AML challenges using PassFort's solutions. Before PassFort, I worked as a CSM in a data provider for two years, so I've got lots of experience when it comes to offering help."

Caroline

"I'm Caroline, a technical writer here at PassFort. I produce knowledge base articles so customers can learn more about using the platform, from getting started to product updates. I also write UX copy in the product itself, so buttons and notifications."

Case studies

KYB
PassFort has been working with Financial House to support its complex KYB processes and verify new business customers.
KYC
KYC is a crucial part of compliance, risk management and anti-money laundering. Hear how Diginex uses PassFort in its KYC activity.
Onboarding
It is the very beginning of a customer’s relationship with you, so important to get right. Here’s how we supported Paid with automated onboarding.
Risk monitoring
Compliance doesn’t stop at onboarding. PassFort helps customers manage ongoing risk too. Check out BitPay’s risk monitoring story.

Certifications and awards

PassFort is part of a RegTech ecosystem. We're excited to be part of the compliance community creating better customer onboarding journeys, managing risk, and fighting financial crime.

Trusted by global institutions and startups alike

We are extremely proud of our growing list of customers. We take your business seriously and are excited about helping it grow.

PassFort is an intuitive and easy-to-use platform that allows me to prioritise and complete my tasks efficiently, collaborate with my team, and automatically create audit trails - all within one system. PassFort customer service is unmatched from what we've experienced thus far from KYC/AML tools, in terms of response time and issue management.
Rebecca Wismeg
KYC Analyst, Tide
Paid would recommend PassFort to other customers thinking about a compliance solution. And thinking about not just the raw data of compliance, but a risk management platform - someone who you can work with as you scale your business up.
Tom Howsam
Co-Founder, Paid LTD
PassFort allows us to do the job of a large compliance workforce with a reduced workforce; reducing overall costs and streamlining quotidian tasks.
Michael Moore
Global Head of Compliance, Wirex
We use PassFort to help clients onboard seamlessly onto our cryptocurrency exchange, EQUOS. PassFort organises our compliance workflow and improves visibility over applications. Not only is it an onboarding platform, it is also a unified database for retail and institutional clients.
Diginex
Capital Market Company
I am very impressed with PassFort, it helps BitPay set a great compliance standard for the crypto industry. PassFort has scaled to support our demand with their great platform and a world-class team! We are now able to provide our customers a great onboarding experience that is robust, automated and seamless.
Yamini Sagar
Senior Product Manager, BitPay
Currencycloud has worked with PassFort for a number of years. We have an excellent relationship and have always found the platform to be an efficient solution for customer onboarding.
Jan Philippaerts
Lead Developer, Currencycloud
PassFort has made our whole process much easier to follow, it automates key tasks, and it also acts as a central repository for customer documentation.
Metkel Asfaha
Head of Financial Crime & MLRO, Financial House
PassFort is always there for everything you need when it comes to risk, compliance and KYC checks. We consider the PassFort team part of our extended family - for me, they are the best in the market.
Sylvia Carrasco
Co-Founder and CEO, Goldex
PassFort is an intuitive and easy-to-use platform that allows me to prioritise and complete my tasks efficiently, collaborate with my team, and automatically create audit trails - all within one system. PassFort customer service is unmatched from what we've experienced thus far from KYC/AML tools, in terms of response time and issue management.
Rebecca Wismeg
KYC Analyst, Tide
Paid would recommend PassFort to other customers thinking about a compliance solution. And thinking about not just the raw data of compliance, but a risk management platform - someone who you can work with as you scale your business up.
Tom Howsam
Co-Founder, Paid LTD
PassFort allows us to do the job of a large compliance workforce with a reduced workforce; reducing overall costs and streamlining quotidian tasks.
Michael Moore
Global Head of Compliance, Wirex
We use PassFort to help clients onboard seamlessly onto our cryptocurrency exchange, EQUOS. PassFort organises our compliance workflow and improves visibility over applications. Not only is it an onboarding platform, it is also a unified database for retail and institutional clients.
Diginex
Capital Market Company
I am very impressed with PassFort, it helps BitPay set a great compliance standard for the crypto industry. PassFort has scaled to support our demand with their great platform and a world-class team! We are now able to provide our customers a great onboarding experience that is robust, automated and seamless.
Yamini Sagar
Senior Product Manager, BitPay
Currencycloud has worked with PassFort for a number of years. We have an excellent relationship and have always found the platform to be an efficient solution for customer onboarding.
Jan Philippaerts
Lead Developer, Currencycloud
PassFort has made our whole process much easier to follow, it automates key tasks, and it also acts as a central repository for customer documentation.
Metkel Asfaha
Head of Financial Crime & MLRO, Financial House
PassFort is always there for everything you need when it comes to risk, compliance and KYC checks. We consider the PassFort team part of our extended family - for me, they are the best in the market.
Sylvia Carrasco
Co-Founder and CEO, Goldex
PassFort is an intuitive and easy-to-use platform that allows me to prioritise and complete my tasks efficiently, collaborate with my team, and automatically create audit trails - all within one system. PassFort customer service is unmatched from what we've experienced thus far from KYC/AML tools, in terms of response time and issue management.
Rebecca Wismeg
KYC Analyst, Tide
Paid would recommend PassFort to other customers thinking about a compliance solution. And thinking about not just the raw data of compliance, but a risk management platform - someone who you can work with as you scale your business up.
Tom Howsam
Co-Founder, Paid LTD
PassFort allows us to do the job of a large compliance workforce with a reduced workforce; reducing overall costs and streamlining quotidian tasks.
Michael Moore
Global Head of Compliance, Wirex
We use PassFort to help clients onboard seamlessly onto our cryptocurrency exchange, EQUOS. PassFort organises our compliance workflow and improves visibility over applications. Not only is it an onboarding platform, it is also a unified database for retail and institutional clients.
Diginex
Capital Market Company
I am very impressed with PassFort, it helps BitPay set a great compliance standard for the crypto industry. PassFort has scaled to support our demand with their great platform and a world-class team! We are now able to provide our customers a great onboarding experience that is robust, automated and seamless.
Yamini Sagar
Senior Product Manager, BitPay
Currencycloud has worked with PassFort for a number of years. We have an excellent relationship and have always found the platform to be an efficient solution for customer onboarding.
Jan Philippaerts
Lead Developer, Currencycloud
PassFort has made our whole process much easier to follow, it automates key tasks, and it also acts as a central repository for customer documentation.
Metkel Asfaha
Head of Financial Crime & MLRO, Financial House
PassFort is always there for everything you need when it comes to risk, compliance and KYC checks. We consider the PassFort team part of our extended family - for me, they are the best in the market.
Sylvia Carrasco
Co-Founder and CEO, Goldex
PassFort is an intuitive and easy-to-use platform that allows me to prioritise and complete my tasks efficiently, collaborate with my team, and automatically create audit trails - all within one system. PassFort customer service is unmatched from what we've experienced thus far from KYC/AML tools, in terms of response time and issue management.
Rebecca Wismeg
KYC Analyst, Tide
Paid would recommend PassFort to other customers thinking about a compliance solution. And thinking about not just the raw data of compliance, but a risk management platform - someone who you can work with as you scale your business up.
Tom Howsam
Co-Founder, Paid LTD
PassFort allows us to do the job of a large compliance workforce with a reduced workforce; reducing overall costs and streamlining quotidian tasks.
Michael Moore
Global Head of Compliance, Wirex
We use PassFort to help clients onboard seamlessly onto our cryptocurrency exchange, EQUOS. PassFort organises our compliance workflow and improves visibility over applications. Not only is it an onboarding platform, it is also a unified database for retail and institutional clients.
Diginex
Capital Market Company
I am very impressed with PassFort, it helps BitPay set a great compliance standard for the crypto industry. PassFort has scaled to support our demand with their great platform and a world-class team! We are now able to provide our customers a great onboarding experience that is robust, automated and seamless.
Yamini Sagar
Senior Product Manager, BitPay
Currencycloud has worked with PassFort for a number of years. We have an excellent relationship and have always found the platform to be an efficient solution for customer onboarding.
Jan Philippaerts
Lead Developer, Currencycloud
PassFort has made our whole process much easier to follow, it automates key tasks, and it also acts as a central repository for customer documentation.
Metkel Asfaha
Head of Financial Crime & MLRO, Financial House
PassFort is always there for everything you need when it comes to risk, compliance and KYC checks. We consider the PassFort team part of our extended family - for me, they are the best in the market.
Sylvia Carrasco
Co-Founder and CEO, Goldex
PassFort is an intuitive and easy-to-use platform that allows me to prioritise and complete my tasks efficiently, collaborate with my team, and automatically create audit trails - all within one system. PassFort customer service is unmatched from what we've experienced thus far from KYC/AML tools, in terms of response time and issue management.
Rebecca Wismeg
KYC Analyst, Tide
Paid would recommend PassFort to other customers thinking about a compliance solution. And thinking about not just the raw data of compliance, but a risk management platform - someone who you can work with as you scale your business up.
Tom Howsam
Co-Founder, Paid LTD
PassFort allows us to do the job of a large compliance workforce with a reduced workforce; reducing overall costs and streamlining quotidian tasks.
Michael Moore
Global Head of Compliance, Wirex
We use PassFort to help clients onboard seamlessly onto our cryptocurrency exchange, EQUOS. PassFort organises our compliance workflow and improves visibility over applications. Not only is it an onboarding platform, it is also a unified database for retail and institutional clients.
Diginex
Capital Market Company
I am very impressed with PassFort, it helps BitPay set a great compliance standard for the crypto industry. PassFort has scaled to support our demand with their great platform and a world-class team! We are now able to provide our customers a great onboarding experience that is robust, automated and seamless.
Yamini Sagar
Senior Product Manager, BitPay
Currencycloud has worked with PassFort for a number of years. We have an excellent relationship and have always found the platform to be an efficient solution for customer onboarding.
Jan Philippaerts
Lead Developer, Currencycloud
PassFort has made our whole process much easier to follow, it automates key tasks, and it also acts as a central repository for customer documentation.
Metkel Asfaha
Head of Financial Crime & MLRO, Financial House
PassFort is always there for everything you need when it comes to risk, compliance and KYC checks. We consider the PassFort team part of our extended family - for me, they are the best in the market.
Sylvia Carrasco
Co-Founder and CEO, Goldex
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PassFort Limited is registered and incorporated in England and Wales, company registration number 09565115. PassFort Limited is registered as a Data Processor under the ICO: ZA126012. PassFort Limited is certified to ISO 27001 standards.
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