There are always risks during customer lifecycle management, but the ground has made an unprecedented shift since COVID-19. Jan Philippaerts, Currencycloud, and Tom McGilloway, iwoca, share how they are adapting their approach to risk in light of this change in operating environment.
There are always risks during customer lifecycle management, but the ground has made an unprecedented shift since COVID-19. Jan Philippaerts, Currencycloud, and Tom McGilloway, iwoca, share how they are adapting their approach to risk in light of this change in operating environment.
Jan is VP of Compliance Operations at international collections and payments firm, Currencycloud. He ensures the organisation functions in a legal and ethical manner, developing compliance programs, implementing company policy, and advising on areas of risk.
Tom is the Financial Crime Manager at iwoca, overseeing the AML framework for both its UK and German operations. He’s tasked with finding smarter ways to use technology to bolster risk-based defences, while optimising onboarding journeys.
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