Enter PassFort - a platform for complete Customer Lifecycle Management. Deliver compliance with a great customer experience.
The PassFort platform helps regulated firms, like yours, digitally transform CLM processes. From onboarding to off-boarding to ongoing risk monitoring, because due diligence doesn't stop neither does our platform.
Connect your data providers in one place.
You have a world of customers to onboard, let’s do that in one place. Use PassFort to access market-leading identity verification, credit, business registry and fraud data around the world through a single API.
Automate compliance processes using Smart Policy.
Onboard more customers quickly and efficiently while complying with any form of regulation. Smart Policy can automate any compliance process, modelled for your business and its customers.
Work together on your compliance processes.
For any application, any day, anywhere, Case Management is where compliance teams work together to solve KYC challenges and onboard new customers.
Ensure ongoing compliance.
Regulations and customer relationships change. That's why our Refresh software is always there to help you monitor, review and remediate your customer portfolio.
PassFort has a complete case management system for handling your customer profiles.
With automated compliance processes, Straight Through Processing is maximised, so teams then handle exceptions, request additional documents and prompt escalations.
You can also organise priorities with filtered views of any workload and track all customer cases to completion. A simple Red, Amber, Green system provides immediate status updates.
Everyone is focussed on your customers and knows what they're responsible for doing.
Compliance doesn't stop at onboarding. Ongoing risk monitoring is handled in PassFort too.
The monitoring tool allows you to continue KYC and AML due diligence after onboarding has happened. Changes in status are flagged in the Portal and this can be automated through integration with a data provider or by using PassFort’s "refresh & remediation" tool.
Customise re-screening periods from 1 day to any number of years.
The platform is built around a central risk engine, so you can make risk-based decisions according to your policies and appetite.
Digitise risk scoring taking into account factors from automated KYC and AML tasks, and feedback from your team.
Decisions can be made based on set your set parameters as well as good judgement and compliance experience.
Risk scoring triggers custom workflows, while RAG (red, amber, green) indicators show risk status - making it obvious how and what decisions are being made, leaving you in control.
Onboarding businesses can be complicated. But, we're making it as simple as possible in the platform with PassFort’s business onboarding automation which collects data for a full corporate structure, creating an organisation chart for case owners.
KYB checks with different data providers are integrated with PassFort through a single API to make what is complex easier to manage.
The platform helps you drive Straight Through Processing (STP), but not all tasks or checks can be automated and not all checks should be automated.
If and when manual intervention is needed on medium or high-risk cases, PassFort structures processes using customised forms, which streamline administrative tasks and improve auditability.
PassFort is a collaborative environment. Cases can be reassigned or escalated as needed and without delay.
An audit trail of all changes in case ownership is automatically generated. There is never ambiguity when it comes to checks and audit.
Use the PassFort Conversations tool to collaborate on a particular case or progress it with colleagues to a speedy conclusion.
Don’t worry about keeping track of tasks, the platform keeps track for you.
Completed, escalated, or not started - everything is captured in the Audit Report. Get full operational oversight of all your compliance activities on-demand.
No administrative effort or reconciliation needed. Instantly create reports for managers, auditors or regulators.
Generate reports and analyse key business metrics in PassFort. For example, you can see approval rates, time to decision, risk distribution and more.
Create the reports you need to optimise processes, manage risk, and drive better customer experience. The reports you create mean you can see any bottlenecks in your workflows, right down to the task and check level. Apply filters and group data using custom fields, and iterate your compliance journeys with meaningful insight.
Connect your data providers to PassFort with a single API. Bringing different data sets together to make onboarding and ongoing risk management easier. Select providers for KYC, KYB, AML, identity and other compliance checks. Run and re-run due diligence workflow against businesses or individuals anywhere in the world.
Whatever your compliance needs, pick the data providers that are right for you and harness their power in PassFort.
Financial services firms have to define, implement and manage their approach to AML. Firms need to be able to detect and report money laundering or suspicious activity. This duty starts when onboarding new customers, but it doesn’t end there. So, what does constitute a solid approach to AML throughout a customer's lifecycle?
In a time of remote working and digital customer onboarding, it’s more important than ever to have the right SaaS solution available to carry out efficient case management which leads to better customer onboarding experiences.