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Transform Customer Lifecycle Management

From onboarding to ongoing risk management

PassFort helps financial institutions digitally transform customer lifecycle management processes. 

Arrive at a perfect balance between regulatory compliance and customer experience from one platform.

  • Integrate all your data providers
  • Turn your policies into digital workflows
  • Maximise straight through processing
  • Create a single source of truth for data
  • Get clear reports for ongoing improvement

Customer due diligence doesn't end at onboarding. You also need to monitor ongoing risk and off-board customers too.

Enter PassFort - a platform for complete Customer Lifecycle Management.

One Platform | Three Components

Get 3 components and make one powerful solution with PassFort. Choose from the tiles below for more information.

PassFort Portal
1. The Portal

Smart Policy
2. Policy Builder

Integration Hub
3. Integration Hub

Portal

Click the Key Features below for more detail about the PassFort Portal

Key Features

  • Case Management
  • Ongoing Monitoring
  • Risk Engine
  • Business Onboarding
  • Manual Forms
  • Escalate & Assign
  • Audit Report
  • Reports

Case Management

Maximise Straight Through Processing and automate onboarding journeys, then manage any exceptions in the Portal.

Organise priorities with filtered views of the current workload, and track all customer cases through to completion. A simple Red, Amber, Green system provides immediate status updates.

Drastically speed up customer onboarding by digitising your compliance processes, and deal with escalations or manual interventions efficiently.

Ongoing Monitoring

Compliance does not stop at onboarding. Ongoing risk management can be handled in PassFort.

The monitoring tool allows you to continue KYC and AML due diligence after onboarding has happened. Changes in status are flagged immediately in the Portal. This can be automated through integration with a data provider or using PassFort’s "refresh & remediation" tool.

Customise re-screening periods from 1 day to any number of years.

Risk Engine

Digitise risk scoring taking into account factors from automated KYC and AML tasks, and feedback from your team.

Decisions can be made based on set parameters, your compliance experience, and good judgement.

Risk scoring triggers custom workflows, while RAG (red, amber, green) indicators show risk status - making it obvious how and what decisions are being made, and leaving you in control.

Business Onboarding

Onboarding businesses can be long and complicated.

PassFort’s business onboarding automation collects data for the full corporate structure, creating an organisation chart for case owners.

Reduce turnaround times for commercial teams. Focus compliance efforts on any bottlenecks and remove delays in approval. 

Manual Forms

PassFort will help drive Straight Through Processing (STP), but not all tasks or checks can be automated. In fact, you might not want automation in every instance.

If manual intervention is needed or required, PassFort structures processes using customised forms, which streamline administrative tasks and improves auditability.

Escalate & Assign

The Portal is a collaborative environment. Cases can be reassigned or escalated as needed and without delay.

An audit trail of all changes in case ownership is automatically generated. There is never ambiguity when it comes to checks and audit.

Use the PassFort Conversations tool to collaborate on a particular case and progress it with colleagues to a speedy conclusion.

Audit Report

Don’t worry about keeping track of tasks. The Portal keeps track for you.

Completed, escalated, or not started - everything is captured in the Audit Report. Get full operational oversight on-demand.

No administrative effort or reconciliation is required. Instantly create reports for managers, auditors and regulators.

 

Reports

Generate reports and analyse key business metrics from in PassFort. For example, you can see approval rates, time to decision, risk distribution and more.

The reports you create enable you to identify any bottlenecks in your workflows, right down to the task and check levels. Apply filters and group data using custom fields. Use real information to iterate and improve onboarding journeys.

Create the reports you need to optimise processes, manage risk, and drive better customer experience. 

Key Features

  • Case Management
  • Case Management

    Maximise Straight Through Processing and automate onboarding journeys, then manage any exceptions in the Portal.

    Organise priorities with filtered views of the current workload, and track all customer cases through to completion. A simple Red, Amber, Green system provides immediate status updates.

    Drastically speed up customer onboarding by digitising your compliance processes, and deal with escalations or manual interventions efficiently.

  • Ongoing Monitoring
  • Ongoing Monitoring

    Compliance does not stop at onboarding. Ongoing risk management can be handled in PassFort.

    The monitoring tool allows you to continue KYC and AML due diligence after onboarding has happened. Changes in status are flagged immediately in the Portal. This can be automated through integration with a data provider or using PassFort’s "refresh & remediation" tool.

    Customise re-screening periods from 1 day to any number of years.

  • Risk Engine
  • Risk Engine

    Digitise risk scoring taking into account factors from automated KYC and AML tasks, and feedback from your team.

    Decisions can be made based on set parameters, your compliance experience, and good judgement.

    Risk scoring triggers custom workflows, while RAG (red, amber, green) indicators show risk status - making it obvious how and what decisions are being made, and leaving you in control.

  • Business Onboarding
  • Business Onboarding

    Onboarding businesses can be long and complicated.

    PassFort’s business onboarding automation collects data for the full corporate structure, creating an organisation chart for case owners.

    Reduce turnaround times for commercial teams. Focus compliance efforts on any bottlenecks and remove delays in approval. 

  • Manual Forms
  • Manual Forms

    PassFort will help drive Straight Through Processing (STP), but not all tasks or checks can be automated. In fact, you might not want automation in every instance.

    If manual intervention is needed or required, PassFort structures processes using customised forms, which streamline administrative tasks and improves auditability.

  • Escalate & Assign
  • Escalate & Assign

    The Portal is a collaborative environment. Cases can be reassigned or escalated as needed and without delay.

    An audit trail of all changes in case ownership is automatically generated. There is never ambiguity when it comes to checks and audit.

    Use the PassFort Conversations tool to collaborate on a particular case and progress it with colleagues to a speedy conclusion.

  • Audit Report
  • Audit Report

    Don’t worry about keeping track of tasks. The Portal keeps track for you.

    Completed, escalated, or not started - everything is captured in the Audit Report. Get full operational oversight on-demand.

    No administrative effort or reconciliation is required. Instantly create reports for managers, auditors and regulators.

     

  • Reports
  • Reports

    Generate reports and analyse key business metrics from in PassFort. For example, you can see approval rates, time to decision, risk distribution and more.

    The reports you create enable you to identify any bottlenecks in your workflows, right down to the task and check levels. Apply filters and group data using custom fields. Use real information to iterate and improve onboarding journeys.

    Create the reports you need to optimise processes, manage risk, and drive better customer experience. 

Smart Policy

Translate compliance policies into digital workflows

Develop customer onboarding journeys and risk monitoring according to product, jurisdiction and audience. When your business changes or regulations change, the PassFort "no-code" policy builder makes it easy to amend workflows.

Maximise STP to complete onboarding quickly. Schedule renewal checks for any time period. Build triggers for manual checks and escalations. And, if there are exceptions or decisions need to be made, these are escalated in the Portal.

Integration Hub

The Integration Hub connects your data providers to PassFort - bringing them together and making onboarding and ongoing risk management easier. Select providers for KYC, KYB, AML, identity and other compliance checks. Run, and re-run, due diligence checks against businesses or individuals anywhere in the world. Whatever your compliance needs, pick the data providers that are right for you and harness their power in PassFort.

Experian

Experian Prove-ID

Experian Prove-ID can be used to run Electronic identity checks. Read more about it in this PassFort help article.
GBGroup

GBGroup ID3global

GBGroup ID3global is a data provider that can be used to run Bank account verification using a CRA; Electronic identity checks; and ID verification - PassFort collects the necessary documents. And, you can read more about the integration in this PassFort help article.
onfido

Onfido

Onfido is a data provider used to run Electronic identity checks; ID verification (PassFort collects the documents); and ID verification (the service collects the documents). Read more about this integration in the PassFort knowledge base. 
rdcScreenExcellence

RDC

It's possible to run PEPs and sanctions screening for individuals, and Sanctions and adverse media screening for companies with Regulatory DataCorp (RDC). Find out more about the integration in thisPassFort help article.
comply-advantage-logo

ComplyAdvantage

ComplyAdvantage is a data provider who can be use to run PEPs and sanctions screening on individuals, and Sanctions and adverse media screening on companies. Read more about the integration with PassFort in this help article.
DowJones-1

Dow Jones Watchlist

Dow Jones Watchlist is a data provider who can be used to run PEPs and sanctions screening on individuals, and Sanctions and adverse media screening on companies. Find out more about the integration with PassFort in this help article.
World Check

Refinitiv World-Check One

Refinitiv World-Check One is a data provider used for PEPs and sanctions screening of individuals, and Sanctions and adverse media screening of companies. Find out more about the integration in this article on the PassFort knowledge base. 
Jumio

Jumio Netverify

Jumio Netverify is a data provider used to run ID verification where the service collects documents. Read more about this integration in this help article in the PassFort knowledge base.
idvCheck

idvCheck

idvcheck can be used to run ID verification (PassFort collects the documents needed) and Document verification. Find out more in this help article. 
CompaniesHouse

Companies House

Companies House can be used as a data provider for Company data checks; Company filing retrievals; and Company registry checks. Find out more about the integration with PassFort in this article.
DueDil

DueDil

DueDil is a data provider used to run Charities registry checks; Company ownership checks; and Company registry checks. Read more about the integration with PassFort in this article.
BureauVanDijk

Bureau van Dijk Orbis

Bureau van Dijk Orbis is a data provider use for Company ownership checks and Company registry checks. Get more information on the integration in this help article.
Kompany_all-rgb_Logo

BREX the kompany API

Kompany - BREX the Kompany API is a data provider that can be used to run Company data checks; Company filings retrieval; and Company registry checks. Get more information on the integration with PassFort in the knowledge base.
Equifax Canada AML Assist

Equifax Canada AML Assist

Electronic identity checks can be run with Equifax Canada AML Assist. Get more information on this integration in the PassFort knowledge base.
vSure_logo

vSure

vSure is a data provider used to run Visa checks. Read more about this integration in the PassFort knowledge base.
CharityCommissionLogo

Charity Commission

The Charity Commission of England and Wales can be integrated with PassFort for Charities registry checks. Get more information on this integration in the PassFort knowledge base.
Creditsafe

Creditsafe

The company data check can be run with Creditsafe. Find out more about the integration with PassFort in this help article.
TransUnion

FraudForce

TransUnion (formerly iovation) FraudForce can be used to run Device fraud detection checks. Information on configuring FraudForce with PassFort and how it all works can be found in this help article.
Cifas

Cifas

Cifas can be used for the Assess individual fraud risk and Assess company fraud risk tasks. These checks run from PassFort assess whether there are any matches in the Cifas National Fraud Database.

Want to see more?

Get in touch to tell us about your business. We would love to talk to you about how the PassFort platform could help you. 
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