Dedicated to getting the most from your PassFort solution
When you become a PassFort client, you are assigned a dedicated Customer Success Manager. They are there to help you get the most from the platform and to give support whenever you need it.
Training
The PassFort platform was built to be intuitive. But, to get you started, the team provides two training sessions. They will be happy to offer ongoing support too of course.
Issues
We don't expect anything to go wrong, but it might. So, if you experience an issue, your Customer Success Manager will be right on hand to help. Call or email them, and they promise to keep in touch with you until you are happy that any problem has been resolved.
Help articles
You can access comprehensive help articles online that cover everything from understanding reports to troubleshooting. Articles are added and updated all the time. If you need to know anything about the PassFort platform, the integrations and how it all works, this is a great place to start!
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