Why am I having trouble viewing my portfolios, alerts and rating class history on At-A-Glance pages?
Portfolios and alerts can be accessed from any page while logged in, via the purple My Moody's tab, in the upper right corner of the site.
Trouble viewing portfolios, alerts or charts on Moodys.com?
If you are having trouble viewing portfolios, alerts or charts, then you may not have the Flash plugin installed in your browser.
To download and install the Flash plugin, click here.
If you do have it installed, then it may be disabled in your browser. The below steps should enable the Flash plugin to function properly on Moodys.com.
To enable your plugin in Internet Explorer:
1. Go to Tools->Internet Options.
2. Select the Security tab and the Custom Level... button.
3. Under the section "Active Controls and plug-ins" select Enable under "Run ActiveX controls and plugins."
4. Click Ok to exit out of the windows and return to the site.
5. You will need to refresh your browser to see the plugin work properly on the site.
To enable your plugin in Mozilla Firefox:
1. Go to Tools->Options.
2. On the Main tab, select "Manage Add Ons...".
3. Select the Plugins tab, and click on the Enable button to enable the plugin.
4. Click Ok to exit out of the windows and return to the site.
5. You will need to refresh your browser to see the plugin work properly on the site.
If you are still having trouble, then please contact your IT department for further assistance.
